FREQUENTLY ASKED QUESTIONS

Do you ship globally?
Yes we ship worldwide, using DPD within the UK and international couriers such as DHL, UPS & Fed Ex. We process all orders within 2 working days. For more information regarding prices, please see the Shipping information section on each product page.


If customs are charging extra for the shipment of my order, is it up to me to pay?
If your address is not witin the EU then you may incur customs charges and unfortunately Nisshoku does not cover this.

How do I return my watch?
From receipt of your items, you have 21 days to return them and we will provide you with a full refund. The refund can only be given if your items are returned in unworn and new condition. Please email support@nisshoku-japan.com quoting your name and order number.

Is the watch water proof?
Yes, all our watches are water proof to 5ATM (50m) which means you can swim in the sea. We do not advise wearing the watch in a hot environment such as a Sauna or Hot Tub. Please also ensure the crown of the watch is securely fastened when in the presence of water.

How do I clean my strap?
You can wash metal straps with warm water and soap. Leather straps should be cleaned with a dry cloth.

How do I adjust the length of the Mesh straps?
To adjust the length of the Mesh straps you simply need to turn the strap to the back, take a small tool such as a fork and use it to lift open the clasp through the small gap in it. You will then be able to easily slide the clasp up and down the mesh strap to your required length. Then simply push the clasp back down to secure it in place.

What currency can I pay in?
All orders are processed in British Pounds (GBP) on http://www.nisshoku-japan.com However, if you are buying from overseas then your bank will automatically convert this into your currency.

How do I get in touch with you?
Follow the Contact Us link in the footer or email us at support@nisshoku-japan.com